Calls are confidential
You do not have to give us any details to get support and we will not ask you to. You are in control of what you tell us.
Helpline for All Survivors
The Helpline offers emotional support to all survivors of rape or sexual abuse, no matter when or how it happened. We also provide support to anyone affected by sexual violence that has happened to others eg. parents, carers , professionals and partners. We do not discriminate against age, race, religion, disability, gender or sexuality. We are happy to accept calls from anywhere, but we are unable to offer Counselling or ISVA support to survivors living outside of Sheffield.
If you need an interpreter to be able to use the Helpline service, we can arrange this, as long as you give us notice.
The Helpline will be closed on Thursday 16th August 2018. Also the Helpline at 10am -12 noon on Friday 17th and 31st August will be closed. We apologise for any inconvenience this may cause. Callers can leave a message on the Helpline voicemail and we will call you back when the Helpline is next open. Alternatively the National Rape Crisis England & Wales Helpline is open 7 days a week. The number is: 0808 802 9999
Monday 1pm - 3pm
Tuesday 6pm - 8pm
Wednesday 10am - 12 noon and 1pm - 3pm
Thursday 10am - 12 noon
Friday 10am - 12 noon and 1pm - 3pm
The helpline is staffed by our fully trained volunteers. Outside these times you can leave a message on the 24 hour answer phone and a member of our helpline team will return your call as soon as possible (usually during helpline opening times).
If you change your mind
If you change your mind after you have called us and don’t want to carry on talking that’s fine; you can end the call at any time. You can call back at any time the Helplilne is open, even if you didn’t speak the first time you called. Sometimes it takes a few calls before you’re ready to talk. You can call us for support as many times as you need to.