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Calls are confidential

You do not have to give us any details to get support and we will not ask you to. You are in control of what you tell us.

The helpline volunteer I spoke to on a couple of occasions was very reassuring, spoke to me with patience and understanding and helped to calm my nerves.
— Helpline caller

Helpline for All Survivors

The Helpline offers emotional support to all survivors of rape or sexual abuse, no matter when or how it happened.  We also provide support to anyone affected by sexual violence that has happened to others eg. parents, carers , professionals and partners.  We do not discriminate against age, race, religion, disability, gender or sexuality.  We are happy to accept calls from anywhere, but we are unable to offer Counselling or ISVA support to survivors living outside of Sheffield.

If you  need an interpreter to be able to use the Helpline service, we can arrange this, as long as you give us notice.  

Opening times

Monday 1pm - 3pm

Tuesday 6pm - 8pm

Wednesday 10am - 12 noon  and 1pm - 3pm

Friday 10am - 12 noon and 1pm - 3pm 

January opening hours:

Wednesday 2nd January 10-12 and 1-3pm

Thursday 3rd January 10-12

Friday 4th January 10-12 – closed. Open 1-3pm

Week beginning 7th December normal opening hours as well as Thursday 10th January.

Week beginning 14th December – normal opening hours – Thursday closed again.

The helpline is staffed by our fully trained volunteers. Outside these times you can leave a message on the 24 hour answer phone and a member of our helpline team will return your call as soon as possible (usually during helpline opening times).

We regret that our text and email support is currently unavailable. We are working to get this service up and running again as soon as possible. Further details will be posted on this website when the service is available.

If you change your mind

If you change your mind after you have called us and don’t want to carry on talking that’s fine; you can end the call at any time.  You can call back at any time the Helpline is open, even if you didn’t speak the first time you called. Sometimes it takes a few calls before you’re ready to talk. You can call us for support as many times as you need to.