Calls are confidential

You do not have to give us any details to get support and we will not ask you to. You are in control of what you tell us.

The helpline volunteer I spoke to on a couple of occasions was very reassuring, spoke to me with patience and understanding and helped to calm my nerves.
— Helpline caller

Opening times

From the 1st April 2018 our helpline opening hours are being extended! The following opening times will become active in April:

Monday 1pm - 3pm

Tuesday 6pm - 8pm

Wednesday 10am - 12 noon  and 1pm - 3pm

Thursday 10am - 12 noon

Friday 10am - 12 noon and 1pm - 3pm 

The helpline is staffed by our fully trained volunteers. Outside these times you can leave a message on the 24 hour answer phone and a member of our helpline team will return your call as soon as possible (usually during helpline opening times).

If you would like us to call you, you can leave a message letting us know when would be most convenient for us to call and whether or not we can leave a message on your mobile or landline.

If you change your mind

If you change your mind after you have called us and don’t want to carry on talking that’s fine; you can end the call at any time.  You can call back at any time, even if you didn’t speak the first time you called. Sometimes it takes a few calls before you’re ready to talk. You can call us for support as many times as you need to.

Email support

We will be offering email support soon for anyone who would like to contact us by email instead of speaking on the phone.