Calls are confidential
You do not have to give us any details to get support and we will not ask you to. You are in control of what you tell us.
Our helpline is usually open at the following times:
Mondays: 10am - 12noon
Tuesdays: 1pm - 3pm and 6pm - 8pm
Thursdays: 1pm – 3pm
It is staffed by our fully trained volunteers. Outside these times you can leave a message on the 24 hour answer phone and a member of our helpline team will return your call as soon as possible (usually during helpline opening times).
If you would like us to call you, you can leave a message letting us know when would be most convenient for us to call and whether or not we can leave a message on your mobile or landline.
If you change your mind
If you change your mind after you have called us and don’t want to carry on talking that’s fine; you can end the call at any time. You can call back at any time, even if you didn’t speak the first time you called. Sometimes it takes a few calls before you’re ready to talk. You can call us for support as many times as you need to.
We will be offering email support soon for anyone who would like to contact us by email instead of speaking on the phone.